Sun & Sea Hotel and Aqua Park - Hurghada

Awful place- stay away!!! Arrived at the hotel to cold reception… no help offer with luggage. Lady at reception was very unhelpful. My family and I had just arrived from a long haul flight and wanted to rest, clean up and have food.We were turned away and told that our booking was not there despite showing proof and confirmation of booking. Manager had a full on verbal argument with another customer in front of everyone. Had to go and sit at airport for more than 5 hours.Manager even tried to give sell us another room twice the price. The whole experience was traumatic. Will not be coming back!

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1.the room was amazing with the beautiful view ＜3 sleeping amazing :) 2.cleaning in the room veeery bad!!!! 3. food :bad ,the same every day,i didnt went up in my weight,i went down,because some days ,i didnt eat at all in the hotel. 4.all inclusive-its not inclusive at all. 5.beach-dirty 6.will i come back to this hotel-NOOOOOOOOOOOOOOOO 7.english understanding very bad 8.the hotel needs to be renovating 9 swimming pool-dirty 10.a lot of things in the room not working,like tv,lamps. 11.resepsjon: girls very good,they trying to help,but the boy-terrible! 12.HYGIENE -very bad ! 13.breakfast awfull-coffee ...you will see self 14.i will not put some photos,because ,its not worth it.3 stars hotel...i will give 2 star to this hotel,maube 1 star

One star for some of the staff members only another pro space in the room i got.... Sorry but I'm all for basic you get what you pay person and not into the lavish stuff, but boi oh boi. The photos are very old. I was moved to a differentroom and level thank God. Let me say, there was something wrong with basically EVERYTHING, no exaggeration between the rooms and hotel. No review prepared me for what I saw, the lifts a problem broken parts, grimey and if I outline everything you wouldn't even probably read it all. Bathroom cluster of hair and mess on the wall with bad silicon sealant around the bathroom facilities, like my child did it themselves and hairs on them too and in bed etc. As I said and I stress I'm very basic myself but boi thank God I only paid 433£ all inclusive and just treated this time as some where to lay my head and quickly get out for my days events and eat what I can and when. The nights were quite cold and when I asked the first night they said someone would come the next day. That didn't happen. The food was diabolical and the look alone made me not want to taste it and trust me i normally taste and eat anything healthy and not so.. It was the only last couple days some of the dishes like maybe the chef wasn't there before. But breakfast was mostly hot items that look like some trays of bland gloop. Not even any fresh fruits. Pro: pastries most nice enough and bread selection good also and I guess a slight choice for salad but all above repetitive. Table and table mats sticky and still dirty along with chairs. Drinks in bar rubbish non existent for wine and beer, you would have to buy it. Pro The shop onsite cheap and don't seem expensive. Hotel very grimey parts of it everywhere, no entertainment. Pro: has sooo much potential but need to be knocked down and started again or at least a good clean. They had a potentially good playground my children loved playing on but both slides had cracks at bottom so could scratch pinch etc children. Swings chipped. The fake grass stripped and underneath is a slippery surface so children and I even slipped on it. Pro: their pastries (some) were nice and Bread. Didn't appreciate the set up of the beach segregation, a very small and basic part of a pebble sand part of the beach when just a few moments walk up the roads on both side are bigger and better with things to do. Good enough location I suppose. The above was just the main points